Dear Arby’s,
I don’t like you anymore.
Sincerely,
Jen Rodis
p.s.- Your Diet Pepsi tastes weird, too.
Arbys: Welcome to me. May I take your order?
Me: (perusing the menu) What happened to your Market Fresh Roast Beef and Swiss sandwich? It was my favorite. I don’t see it on the menu.
Arbys: We don’t got it no more. We got turkey and swiss.
Me: I see that. Same sandwich, but with turkey instead of roast beef?
Arby’s: Yeah.
Me: Is there some way that you could make that sandwich for me, but put roast beef on it instead?
Arby’s: No.
Me: Is it the price? I know the turkey sandwiches are more expensive. I’ll pay the turkey price, just put roast beef on it for me.
Arby’s: I can’t do that.
Me: But the guy with the meat slicer is like seven feet away from you. I’m pretty sure he can hear us right now. Can’t you just tell him “roast beef instead?”
Arby’s: No.
Me: Why not?
Arby’s: There’s no button on the register for it.
Me: ...
Arby's: (blink, blink)
Me: (Heavy sigh.) Thanks anyway, have a nice day.
Sigh. I guess education is lost on some people.
Posted by: JennySmith at March 16, 2007 11:03 AMJen,
What part of order and efficiency do you not understand? If Arby's allowed roast beef to be substituted for turkey, their computer inventory tracking system would be thrown off. Do you really think customer satisfaction should be allowed to disrupt accounting perfection? Furthermore if they allowed counter employees to use judgement and initiative, they would have to hire employees capable of judgement and initiative and the payroll cost would throw off the wall-street projected earnings per share of Yum, Inc. or whoever owns Arby's now. The corporate people are thinking outside their buns, but the employees can not be trusted to.